1. General principles:
1.1. We strive to ensure a high level of satisfaction for our clients by providing them with the opportunity to return funds in accordance with certain conditions.
1.2. This refund policy applies to funds held on our platform in connection with trading operations and services provided by our company.
2. Refund of funds:
2.1. A refund can be made if there is a valid reason, such as an erroneous payment, technical problems with the platform, or an illegal transaction.
2.2. A refund request must be submitted through our support system, providing all the necessary details and justification for the request.
2.3. The Company reserves the right to conduct additional checks before executing a refund request.
2.4. Refunds are made only for transactions that do not have a successful completion.
3. Refund to third-party accounts:
3.1. The Company does not make refunds to third-party accounts and does not accept payments from them.
3.2. If funds are received from third parties to pay for services or perform trading operations, any refund will be made to the same account and with the same payment method from which the funds were received.
3.3. Any potential refund fee will be the customer's responsibility and may be deducted from the payment amount.
4. Refund Conditions:
4.1. A refund request must be sent through customer support and contain the following information: the order number associated with the transaction, a brief explanation of the refund request, and any additional information that confirms your transaction.
4.2. Refunds are made in the same currency and using the same method that was used to pay for them.
4.3. The refund will be processed within 30 calendar days from the date of submitting the refund request.
4.4. In the event of a refund, customers are solely responsible for any potential transaction fees charged by third-party service providers, including, but not limited to, payment systems and cryptocurrency service platforms.
5. Exceptions:
5.1. In case of violation of the terms of use of our platform or illegal actions related to the user's account, the company reserves the right to refuse a refund.
5.2. Refunds may be rejected in the event of unforeseen circumstances beyond the company's control, such as force majeure or third-party actions.
5.3. No refund is guaranteed under any circumstances. STARK INVEST s. r. o. reserves the right to unilaterally reject any refund request based on its review.
6. Policy Changes:
6.1. The Company reserves the right to make changes to this refund policy at any time without prior notice.
6.2. Any changes to the refund policy will be posted on our website with an effective date.
7. Link:
7.1. All questions and requests regarding refunds should be directed through our support system or the contact details provided on our website.
7.2. If the refund request is delayed beyond the 30-day processing period, customers are advised to contact the STARK INVEST s.r.o. support team for assistance.
This refund policy is part of the general terms of use of our platform and is subject to compliance by all users.
This policy is designed to ensure that all refund requests are handled in a transparent and fair manner, while complying with regulatory requirements and protecting the interests of both STARK INVEST s.r.o. and its valued customers.
Last update: 25 March 2024
