KYC, or Know Your Customer, is a standard due diligence process used by financial services to verify the identity of clients. This process helps to ensure the safety and integrity of our services by preventing identity theft, financial fraud, money laundering, and terrorist financing.

For KYC verification, you must provide a valid PoA document. Acceptable documents include current tenancy agreements, utility bills (gas, electricity, landline, council tax, water, mortgage statement), official letters from government bodies, and financial statements (bank, building society, credit card). Documents must be less than 1 month old (except for tenancy agreements), fully legible, and original or certified true copies. We do not accept screenshots, damaged or altered documents, mobile phone bills, insurance documents, or medical documents. If your PoA is rejected, you will be notified to submit a suitable document. Contact our support team for assistance if needed.

We take the security of your personal information very seriously. We partner with SumSub, a reputable verification platform, to encrypt and protect your data with advanced security measures. Only authorized personnel have access to your information, and we comply with all data protection laws to ensure your privacy is maintained.

During the KYC process, we collect information that helps verify your identity. This typically includes your full name, date of birth, address, a government-issued ID, and a photograph for facial verification. We may also ask for additional documents if necessary, all of which are handled with the utmost confidentiality.

While we understand concerns about privacy, KYC is a mandatory process for all customers of financial services. It's a regulatory requirement that helps us ensure a safe and legal financial environment for all users. Without completing KYC, we are unable to provide our services to you.